Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
YOU WILL VIBE WITH US
The Customer Service Representative enjoys direct contact with customers by telephone and understanding thе customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to thе customer
He/she will be in charge of:
Maintaining a positive, empathetic and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Processing orders, forms, applications, and requests Ensure customer satisfaction and provide professional customer support
WE WILL VIBE WITH YOU
You have High school diploma, general education degree or equivalent.
You have:
Customer orientation and ability to adapt/respond to different types of characters; provide empathy for the client Strong phone contact handling skills and active listening Ability to prioritize and manage own workload Demonstrated experience in using Microsoft Office package Familiar with CRM systems and practices Experience in a customer service role Team player - helping thе team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards. Language required: Romanian
EXPECTED START DATE : ASAP
OTHER DETAILS
Location: Bucharest Office Specific working conditions: full-time job